Terms And Conditions Citizens Advice is covered by the Data Protection Act. By submitting this email request for advice and information you consent to your information being stored in the Citizens Advice electronic Case recording system. The information is treated as private and confidential. Under no circumstances will it be passed, copied or leased to a third party except for the express purpose of quality-of-advice auditing. This activity will adhere to the same strict principles of client confidentiality. Electronic data transfer, such as email is deemed unsecure over Communication Carriers. It is the sole responsibility of the sender to ensure the security of email content. Citizens Advice will return information to the email address of the sender only. It is the sole responsibility of the sender to secure the privacy of this correspondence